Terms & Conditions

Contact us

We are committed to ensuring your satisfaction so please feel free to email or telephone with your suggestions or comments, we welcome all feedback, good or bad.

Address: CopShopUK Ltd, Unit 6 Thorne Farm, Thorne Hill, Ramsgate, Kent CT12 5DS United Kingdom
Phone: 01843 825757
Email: info [at] copshopuk [dot] com

Registered in England (No: 04734385)
VAT Registration 857 7374 74
Tactical Jack is a trading division of CopShopUK Ltd

Making a purchase

Making a purchase could not be easier, choose from the following options:

  • On-line: Via our daily updated, hassle free and easy-to-navigate website.
  • By telephone: Contact our friendly and informed sales team Mon-Thu 10am-5pm; Fri 10am-4pm.
  • By email or post: Our sales team will respond to your correspondence within 24 hours.
  • In person: Come and visit our trade counter and benefit from being able to see, feel and try the products you are interested in. Opening hours are Mon-Thu 10am-5pm; Fri 10am-4pm.
Please Note! By making an offer to purchase, you agree to be bound by our Terms and Conditions of Trading. If you do not accept our Terms you should not place an order. If there is anything you do not understand please contact our sales office for clarification.

Who can purchase?
We welcome all enquiries, and are happy to supply the vast majority of advertised items to professionals of all trades, with a few notable exceptions (Police branded items, Police specific clothing or blue emergency lighting) which are clearly marked as restricted. These items will only be sold to Police and Emergency, Military, Prison or Security personnel, you will be required to enter a few details when selecting any of these products to verify your status and ensure that security is maintained.

Methods of payment

Credit or Debit Card: We accept all major credit and debit cards - Mastercard, Visa, Visa Debit and Visa Electron
Payment is conducted via SagePay, one of the UK's largest secure payment providers. Payments are pre-authorised (or ‘reserved’) and no money is taken until the goods are shipped (with the exception of Electron). Customers who use online banking may see an 'earmarked' or 'pending' transaction prior to shipping.
Backordered items are not charged until they are shipped.

Paypal: We are able to accept Paypal as an alternative to credit/debit cards. Ask for details.

BACS/Wire Transfer: Account and International Customers can pay directly into our account. Please contact us for banking details.

Delivery terms

The following prices include postage, packing, and insurance within the UK (excluding the Channel Islands).

UK Mainland (England, Wales, Mainland Scotland)

Order Value £0 - £9.99 £10 - £29.99 £30+
Postage £2.75 £3.75 £6.50

N. Ireland, Scottish Highlands, Islands

Order Value £0 - £29.99 £30+
Postage £3.75 £12.75

* Free carriage/discounts may be available for high value/bulk orders, as well as for high value/low weight orders. Contact our sales office for details.

When can I expect delivery?

Customer satisfaction and speedy service is of paramount importance to us - orders received before 3pm Mon-Fri are despatched same day (subject to stock availability) via either Royal Mail 1st Class or 24hr courier (at our discretion, dependent on the weight, value and destination of the order). This means that the vast majority of orders will arrive next day.

Please be advised that we do not guarantee a next day service, nor do our advertised postage and packing rates include a ‘built in’ or implied premium for a guaranteed express delivery – we place equal importance an all orders as our priority, and continually monitor our delivery services in order to bring you the most efficient service at the best prices. Inevitably from time to time there will be supplier delays and other unforeseen difficulties beyond our control. In these instances, and if the delay is longer than 48 hours, we will email or telephone to advise you. If an item is required urgently or by a strict deadline then please contact our sales office to confirm stock availability and avoid disappointment.

Note: Certain bespoke items (personalised FPN Holders, e.g.) attract additional delivery times, as will be indicated alongside the product information.

Goods despatched by courier

Goods despatched via courier will require a signature, the delivery driver will usually attempt delivery on two consecutive working days following despatch. Should you be unavailable to take receipt of your order, a calling card will be left, and you will need to contact your nearest depot to arrange re-delivery or collection.
We rely on our courier being able to successfully deliver orders. It is your responsibility to ensure that the delivery address you choose is suitable, or that you contact the courier immediately following a failed delivery attempt to avoid items being returned to sender (typically 3 days after a card is left).
Should you wish a courier to leave a package in a safe place (i.e. without a signature), or with a designated neighbour, please indicate this at point of ordering in the 'Special Delivery Instructions' section, but PLEASE BE ADVISED that parcels left in this way, at your request, are left entirely at your own personal risk. If no 'Special Delivery Instructions' are entered at time of ordering, the courier will assume that you wish the parcel to be delivered to the recipient's address only.

Note: When items are returned to us undelivered, we are charged by the courier company. CopShopUK Ltd will pass these charges on to the customer, unless it can be established that the fault of non-delivery lies with the courier. Similarly in these instances, CopShopUK Ltd will not be liable for the additional charges resulting from extra delivery attempts, re-sending of parcels or changes of delivery address.

Tax charges

All prices are displayed with VAT included. VAT Number: 857 7374 74

Guarantees

CopShopUK Ltd guarantees your satisfaction, and offers a 14 day option-to-return on all of our products. If you are unhappy with your purchase please see our returns policy for further instruction.

CopShopUK Ltd offers a 6 month guarantee against faulty workmanship or manufacturer defect on all products sold (excludes wear and tear, or where items have been subjected to damage or used inappropriately). Where applicable we will offer a replacement or repair.

Additional Guarantees: Many of our suppliers offer extended manufacturer warranties, please contact us for further details.

Data protection, privacy and credit card security

CopShopUK Ltd takes your privacy in relation to the protection of personal information very seriously. We undertake never to pass information about our customers on to 3rd parties except for the purposes of processing your order, or unless legally obliged to do so. Being from a Police background we understand the need for discretion in the despatch of goods – all orders are packed in plain packaging with no reference to the nature of their source.

Customers can request the information held about them and what we do with it at any time in writing to the address shown above.

Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item and to store your details in the 'Remember Me' Option. If you would like additional advice about cookies please feel free to contact us.

For maximum peace of mind, we use Sagepay, one of the world’s largest secure payment providers, to ensure the best possible security in relation to your credit and debit card information. All credit card numbers are encrypted using 128-bit encryption on SagePay's Server when the order is placed. They are only decrypted after they reach SagePay. They are not held in clear text on any web site. CopShopUK Ltd computers do not see these card numbers at anytime, therefore minimizing the risk of fraudulent use. If you are unsure of using your cards on-line please email at info@copshopuk.com

Returns policy

We spend a lot of time researching and testing the products we stock to make sure that they are all of a good quality. We do appreciate that from time to time products can fall short of this quality and we need to be able to get you a replacement item. Similarly there may be occasions where an item fails to meet expectations, or needs to be exchanged for an alternative size or specification. In these instances please follow the procedure below:

How to return a product

The fastest way for us to deal with your return is either by completing the e-mail Returns and Exchange form on our website, by emailing us directly at info@copshopuk.com or by speaking to one of our advisors on 01843 825757. Either way we will confirm your intention to return the item for return/exchange in writing to you (via email) at that time, and advise you how to go about returning the item to us.

ALL RETURNS / EXCHANGES MUST BE REPORTED BY YOU WITHIN 14 DAYS, AND RETURNED TO US WITHIN A FURTHER 14 DAYS FROM THIS CONTACT.

Conditions of return for unwanted items / items for exchange

Unsuitable items, or items for exchange need to be reported within our 14 day cooling off period, and returned to us within a further 14 days from the date you notify us of your intention to return an item. The customer will be required to stand the cost of return, however in the case of exchanges, and unlike most of our competitors, we charge NO EXTRA POSTAGE AND PACKING to get the preferred item(s) back to you (one exchange per order). Items must be returned in a resalable condition, including all product packaging. We have an obligation to the next ‘owner’ of a returned unwanted item to ensure that the product is satisfactorily presented. A refund will not be issued for returned unwanted goods that in the opinion of CopShopUK Ltd are not in a resalable condition - this includes packaging. Please note that where a refund is requested, and the goods have been returned in accordance with the above, a full refund will be issued to you minus the original postage cost.  Postage costs are not refundable, as these are monies already spent by us in getting the item to you.

Note: Customers are responsible for any goods returned until they are received at one of our registered addresses. Goods that go missing in transit cannot be reimbursed, so we recommend that customers ensure they have adequate postal insurance/proof of postage.

We are unable to accept any of the following items for return unless they are faulty, whereupon we will send a replacement:

Personalised items, including FPN Holders, embroidered epaulettes or clothing
Books and DVD's
Earpieces/undergarments/socks (for hygiene reasons)

Faulty, damaged, missing or incorrectly supplied items

Claims for any of the above/notification of defects in newly supplied products must be made within 7 days of receipt of the order, and returned within 14 days of purchase. Later claims will be accepted at the discretion of CopShopUK Ltd. With clearly unused/unworn faulty, damaged or incorrectly supplied items, an exchange or refund will be issued within 7 working days of receipt of the returned item.

Where items develop a fault beyond 14 days but within our 6 month guarantee period, it will usually be necessary for us to send the goods to the relevant manufacturer for a fault assessment. In these instances a repair or exchange may take up to 28 days. Where it is agreed that the product is faulty, an exchange or repair will be offered, together with a refund of return postage costs incurred by the customer (based on Royal Mail standard postage rates or economy courier,as advised by us, whichever is the cheaper).

WORN/USED ITEMS REPORTED AS FAULTY MUST BE RETURNED WITHIN 14 DAYS OF NOTIFICATION OF THE FAULT.

CopShopUK Ltd will keep the customer fully advised of the progress of his/her faulty product return via e-mail or telephone. Each case is likely to be different, and will be treated individually at our discretion. In the event of a returned item being found not faulty, CopShopUK Ltd will not refund return postage costs, and may charge additional postage fees should a customer request the return of the item following inspection.

Nothing in this returns section, nor anywhere else in these Terms and Conditions, affects your statutory legal rights. CopShopUK Ltd complies with the following regulation: "The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations (June 2014)" and "Consumer Rights Act 2015"

BFPO and VAT free purchasing

All items shown on our website include UK VAT at 20%
If you have a qualifying BFPO address, are a qualifying member of the HM Forces (contact our sales office for more details on HM Forces entitlements), are a VAT registered business in the EU, or reside outside of the EU, you do not have to pay UK VAT (Value Added Tax). In order to place an order VAT free, please email or telephone our sales advisors.
Note: It is a criminal offence to make false declarations relating to your tax status.

CopShopUK Ltd is governed by the export laws and regulations of England. By making an offer to purchase from us you accept your obligation to comply with these laws, including responsibility for any duties or taxes levied by customs on the purchase once it has been despatched from our warehouses and exported to its destination country.

Ownership of content and license to use website

Unless otherwise stated, we and/or our trading divisions, our content providers or our licensors own all intellectual property rights and copyright of material used on www.copshopuk.com including, but not limited to, text, graphics, photographs, images, moving images and illustrations. Subject to the licence below, these intellectual property rights are reserved.

1. You may view, download and/or print extracts from www.copshopuk.com (the website) for personal, informational and non-commercial uses only, subject to the criteria below:

You MUST NOT

(a) Modify/edit material (as described above) displayed on the website for any purpose.

(b) Redistribute, republish, sell, transfer, reverse engineer or create derivative works from material shown on our website for any purpose. The use of any such material on any other website or networked computer environment is prohibited, unless express prior written permission has been granted.

(c) We work hard to produce high quality, current, user friendly and eye-catching material to promote our company, and we reserve the right to enforce our intellectual property rights to the full extent of the law. NO PART of the website or associated company materials (to include promotional literature - brochures, leaflets, banner ads and so on) may be reproduced, duplicated or otherwise exploited for commercial purposes without express prior written permission.

Disclaimer / Liability

Whilst we strive to ensure that the information on our website and in our promotional literature is correct, we cannot guarantee the accuracy and completeness of the information shown therein. We may make changes to the information shown on our website at any time and without notice. Product sizes shown are a guide only. Similarly, the appearance of colours can vary greatly depending on the equipment used to view them on-line. If you are in any doubt as to the suitability of a product we recommend that you contact our sales advisors prior to placing an order.

By making an offer to purchase, you are accepting responsibility for the use you make of the products you order. To the extent not prohibited by law, we accept no liability for any loss (including business losses) which is not reasonably foreseeable. Nothing in these terms and conditions shall exclude/limit our liability for death or personal injury caused by negligence, fraud or misrepresentation, or to any liability which cannot be excluded or limited under English law.
If any part of these Terms and Conditions is found to be unenforceable under English law, all other provisions shall remain unaffected and fully enforceable.